Nicholas

Excellent service and communication from start to finish. The scheduling team was easy to work with and they were able to set up transportation for my family for a day trip outside of the normal for transportation. The driver was friendly and on time and made the trip a breeze. We booked a 1-day round trip for 5 people between Tokyo and Mount Fuji and we are extremely satisfied with the service. The booking process is easy through emails. We paid through Paypal in advance and that was the only payment needed. No hidden fees or extra charge. We were notified about the details of the driver the day before the trip. The driver, Mr. Itami-san, showed up on time at our hotel. The car was clean and comfortable. Mr. Itami-san speaks fluent Mandarin and Japanese; he is knowledgeable about the area. We went to Oishi Park and Oshino Hakkai and had to travel back to Tokyo at 3:30pm-ish due to heavy traffic. I suggest to stay a night around Mount Fuji area if you have time and would like to better enjoy the majestic views. I highly recommend Japan Holiday to anyone who wants to travel in Japan through private transportation.